Equipment Check-In, Repair & Calibration FAQs
Do I need a R.M.A. (Return Material Authorization) to send in equipment?
No, we do not require an R.M.A. However, please include our Equipment Check-In Form with your equipment to avoid any delays in processing.
Can I make an appointment for service?
No, we do not take appointments. To ensure timely service, it's best to bring your equipment as soon as you recognize the need.
What are the new estimate fees?
We now charge a $110 estimate and check-out fee per unit at our discretion.
- Net Accounts: Charged as usual.
- Cash / Due On Receipt Customers: Pay at drop-off.
For cash customers requesting repairs, calibration, or certification, the fee will be applied to the service. For NETR or red-tagged items, the $110 fee is required unless paid at drop-off.
What’s your return policy?
- No returns after 15 calendar days.
- Special orders may or may not be eligible for return.
- A 30% restocking fee applies, and shipping charges are non-refundable.
What if I want my equipment sooner?
Our standard service operates on a first-come, first-served basis. These fees apply regardless of the pass or fail outcome. For faster turnaround, we offer expedited services with rush fees:
- Same Day: $400/unit
- 24 hrs: $250/unit
- 48 hrs: $150/unit
- 72 hrs: $75/unit
New Storage Fee
What happens if I don't pick up my equipment after service?
Equipment not picked up within the initial 45-day period will incur a weekly storage fee of 2% of the original invoice amount or a flat rate of $20 per week, whichever is greater. After 45 days, equipment will be considered abandoned and may be disposed of or sold at Saltronix, Inc.'s discretion.
Additional FAQs
Do you offer any discounts or promotions?
We occasionally offer promotions or discounts. Please check our website or contact us directly for the latest information.
What should I do if I need to update my contact information?
To ensure we have the correct contact details, please inform us of any changes to your phone number or email address as soon as possible.
Can I pickup equipment without a purchase order (P.O.)?
No, we require a P.O. or payment at the time of drop-off to pickup equipment.
Do you provide loaner equipment?
We do not provide loaner equipment. Please make alternative arrangements while your equipment is being serviced.
What types of equipment do you service?
We service a wide range of equipment. For specific inquiries or to confirm if we can service your equipment, please contact us directly.
Can you assist with equipment that is out of warranty?
Yes, we can service equipment that is out of warranty. Please provide details about the issue, and we will be happy to assist. Repair fees apply.
What should I include when sending in my equipment?
Along with the Equipment Check-In Form, please include any relevant documentation or accessories that are necessary for the service (e.g. chargers or charging cables).
Are there any additional charges I should be aware of?
Additional charges may apply for services beyond the initial estimate, expedited service, or specific repair needs. We will inform you of any additional costs before proceeding.
Do you insure equipment when shipping out?
Yes, we automatically include insurance for equipment being shipped out. If you prefer not to have insurance, please specify this at the time of service.
Why didn't you contact me when my equipment was ready?
We make up to three attempts to notify you via voicemail or email. Please ensure your contact information is up to date. Text messages can be sent if requested.
My equipment was just serviced and is not working. What should I do?
We apologize for the inconvenience. Please contact us, and we’ll ask you to bring the unit back for a detailed analysis and resolution.
I lost my certification papers. Can I get new ones?
Yes, reprints are available for $12.50 and can be emailed once payment is received.