Equipment Check-In, Repair & Calibration FAQs

General Service

Do I need a Return Material Authorization (R.M.A.) to send in equipment?
No. An R.M.A. is not required. However, please include our Equipment Check-In Form with your shipment to avoid processing delays.

Can I make an appointment for service?
No. We do not schedule appointments. To ensure timely service, bring your equipment in as soon as you recognize the need.

What types of equipment do you service?
We handle a wide range of industrial equipment. For confirmation on specific models, please contact us directly.

Do you service equipment that is out of warranty?
Yes. Out-of-warranty items can still be repaired or calibrated. Standard repair fees apply.

Do you provide loaner equipment?
No. We do not provide loaner equipment. Please plan alternate arrangements while your equipment is being serviced.

Estimates & Fees

What are the estimate fees?
A $110 estimate and check-out fee per unit may be applied at our discretion.

  • Net Accounts: Charged as usual.

  • Cash / Due on Receipt Customers: Payment may be due at drop-off.

  • For cash customers requesting repairs, calibration, or certification, the $110 fee will be credited toward the service.

  • For NETR or red-tagged items, the $110 fee must be paid at pickup unless otherwise arranged.

Are there additional charges I should be aware of?
Yes. Additional charges may apply for:

  • Services beyond the initial estimate

  • Expedited/rush turnaround

  • Specialized repairs or parts

You will be notified before any additional costs are applied.

Rush & Expedited Service

What if I need my equipment sooner?

Our standard service is performed on a first-come, first-served basis. If you require faster turnaround, rush service must be requested at the time of drop-off and approved based on current workload. Requests made after check-in may not be accommodated.

Available Rush Service Options (per unit):

  • Same Day Rush $500 per unit
    Available for urgent certifications only.
    Same Day Rush requests must be received before the daily cutoff at 3pm and are subject to availability.

  • 24-Hour Rush $350 per unit

  • 48-Hour Rush $250 per unit

Rush fees are in addition to standard certification pricing, are charged pass or fail, and are nonrefundable.

Important Rush Service Terms

  • No estimates are provided for rush services. Repairs are performed as needed.

  • Units requiring estimates are not eligible for rush service.

  • For Same Day Rush, special orders cannot be added. If a repair cannot be completed the same day, the rush fee still applies due to prioritization.

  • Rush services must be documented and approved using the appropriate Rush Equipment Check-In Form at drop-off.

Equipment Pickup, Storage & Returns

Can I pick up equipment without a Purchase Order (P.O.)?
No. For Net Accounts requiring a P.O., a P.O. or payment is required in order to pick up equipment after service.

What happens if I don’t pick up my equipment after service?

  • After 45 days, Saltronix, Inc. will make a final attempt to contact you. Storage fees begin at this time: 2% of the original invoice or $20/week, whichever is greater.

  • After 90 days, equipment will be considered abandoned. Ownership transfers to Saltronix, Inc., and the equipment may be disposed of or sold at our discretion. The outstanding invoice will be updated to include all accrued storage fees and may be submitted to collections.

What’s your return policy?

  • No returns after 15 calendar days.

  • Special orders may or may not be eligible.

  • A 30% restocking fee applies to eligible returns.

  • Shipping charges are non-refundable.

Documentation & Certification

What should I include when sending in my equipment?

  • Completed Equipment Check-In Form

  • Relevant accessories or documentation (e.g., chargers or cables, if required for testing)

I lost my certification papers. Can I get replacements?
Yes. Certification reprints are available for $12.50. Digital copies can be emailed once payment is received.

Shipping & Insurance

Do you insure equipment when shipping out?
Yes. All outbound shipments include insurance by default. If you prefer not to have insurance, please specify this at the time of service.

Communication & Support

Why didn’t you contact me when my equipment was ready?
We make up to three attempts (voicemail or email). Please ensure your contact information is current. Text notifications can be sent upon request.

What should I do if I need to update my contact information?
Notify us immediately of any changes to your phone number or email to avoid missed communications.

My equipment was just serviced and is not working. What should I do?
Please contact us. We will ask you to return the unit for further analysis and resolution.

Do you offer discounts or promotions?
Occasionally. Check our website or contact us directly for current offers.